Effective Date: 20 Jan 2025
Thank you for choosing HR Cooling System. We are committed to ensuring your satisfaction with our products and services. This Refund and Returns Policy outlines the terms under which refunds, exchanges, and returns are handled for products and services purchased from our website https://hrcoolingsystem.com.
1. Scope of Policy
This policy applies to all purchases made through HR Cooling System, including spare parts, accessories, and services related to appliance repair, maintenance, or installation.
2. Returns
- Eligibility for Returns: Products are eligible for return if:
- They are unused, in their original condition, and packaging.
- A return request is made within 7 days of delivery.
- They are not marked as non-returnable at the time of purchase.
- Non-Returnable Items: Customized products, consumables, and used spare parts are not eligible for return.
- Return Process:
- Contact our customer service at hrcoolingsystem56@gmail.com to initiate the return process.
- Provide your order details and reason for the return.
- Returns must be shipped to the address provided by our team.
3. Refunds
- Eligibility for Refunds: Refunds are issued under the following conditions:
- The returned product is inspected and meets the eligibility criteria.
- Services were canceled before completion or commencement.
- Refund Process:
- Approved refunds will be processed within 10-15 of receiving the returned product.
- Refunds will be issued to the original payment method unless otherwise agreed.
- Deductions: Shipping fees, handling charges, or restocking fees (if applicable) may be deducted from the refund amount.
4. Exchanges
- Eligibility for Exchanges: Products may be exchanged if they are defective or damaged upon delivery.
- Exchange Process:
- Notify us within 3 days of receiving the product.
- Provide evidence of the defect or damage photos
- Once approved, we will arrange for a replacement or exchange at no additional cost.
5. Service Refunds
- Service Cancellation:
- If you wish to cancel a scheduled service, please notify us at least 24 hours in advance.
- Cancellations made within the required timeframe may be eligible for a full refund.
- Refunds for Unsatisfactory Service:
- If you are not satisfied with the service provided, please contact us immediately.
- We will assess the issue and provide a resolution, which may include re-performing the service or issuing a partial/full refund.
6. Exceptions
Refunds and returns are not applicable in the following cases:
- Damage caused by misuse, mishandling, or unauthorized tampering with the product.
- Delays or issues caused by factors outside our control (e.g., weather, third-party logistics).
7. Contact Us
For questions or concerns regarding this policy, please contact us:
H R Cooling System
Email: hrcoolingsystem56@gmail.com
Phone: +91 9999 77 2231
Address: Shop No. 162 Near Jheel Chowk, Wazirabad, Sec. 52, Gurugram Hr.-122003
Thank you for trusting HR Cooling System. Your satisfaction is our priority, and we aim to resolve any issues promptly and fairly.